Return Policy

Return & Exchange Policy

Orders can be revoked within 14 days of receipt.

Please notify us of your return in advance via email: info@locomata.de

Please be sure to specify the reason for the return, the date of purchase, the name, and the item number/description.

You are welcome to request an exchange for a different size.

In both cases, please send the items to us via a shipping service of your choice to the following address:

Locomata Butscheid 10a 42929 Wermelskirchen

The cost of shipping and return shipping for returns is generally covered by the buyer.

If an item is delivered defective, we will assess this on a case-by-case basis and replace it with a flawless product free of charge.

If an item appears to have been worn, damaged, or washed, there is no entitlement to a refund / exchange.

The invoice amount will always be refunded to the same payment method used to place the order.